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Are you addicted to like?

Posted by on Apr 4, 2015 in Articles | 0 comments

Are you addicted to like?

Are you an addict? If you live for your next Facebook ‘like’, the ding on your phone that says, “You’ve got mail” and if you’re constantly checking and responding to every update on your social media profiles, you may be. And, it is probably not your fault. The problem sits with an intoxicating chemical that is released in your brain called dopamine. Dopamine is released by things like cocaine, alcohol, nicotine and gambling. And, of course, social media. You may say, “that’s not me, I’m not an addict” when it comes to social media. Well, if...

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Sounds of Silence

Posted by on Mar 25, 2015 in Motivation | 0 comments

Sounds of Silence

I don’t know about you, but sometimes there is so much noise in my head. There’s so much noise in my environment. If it is not the dogs fighting, checking my Facebook profile, paying bills, worrying about my job, then it’s something else. There’s always noise. And, it appears that we encourage noise. We’re always doing something, keeping busy. We even carry this over to our kids. If they say they’re bored we try and find something for them to do (or just plonk them in front of the television). In my...

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Everyone should have the gift of struggle

Posted by on Mar 25, 2015 in Motivation | 1 comment

Everyone should have the gift of struggle

I quit again. The other day I quit on a goal that I thought was important. I just ran out of steam and gave up. I felt depressed, guilty and basically like a quitter. Seriously, how hard is it to stick to something and see it through? Well, in my case, evidently, quite hard. But then I looked around at other people to see if there were any other quitters. Probably just to make myself feel better. And, I realised that all of us are quitters. We all quit something or other sometime in our lives. We quit gym. We quit on our marriages. We quit...

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Get into flow to do your important work

Posted by on Mar 25, 2015 in Motivation | 0 comments

Get into flow to do your important work

I enjoyed this quote: “Put your hand on a hot stove for a minute, and it seems like an hour. Sit with a pretty girl for an hour, and it seems like a minute. That’s relativity.” – Albert Einstein Time doesn’t change … we all get only 86 400 seconds a day. But, our perception of time does change, doesn’t it? When we’re doing something that we’re not that into, time can feel as if it is expanding. The task at hand becomes a drudgery. But, when we’re doing something that really intrigues us and...

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What is bad customer service really about?

Posted by on Mar 12, 2015 in Articles | 0 comments

What is bad customer service really about?

Premise: If you don’t bleed for your employees, don’t expect them to bleed for your customers Many organisations are struggling and failing to get to grips with falling customer service standards within their ranks. They typically seek out customer services training, start another customer relationship management programme and try and force-feed their employees ‘the official customer services manual’. In my opinion, customer service excellence is not an employee problem, but rather a culture disconnect and leadership failure. Culture...

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Employees don’t leave bosses, they leave companies

Posted by on Mar 7, 2015 in Leadership | 4 comments

Employees don’t leave bosses, they leave companies

I’ll bet when you saw the heading, Employees don’t leave bosses, they leave companies, and it sunk in, you thought, “Wow, did he get that wrong.” Most leadership gurus say the opposite, “people leave managers not companies”. And, there are in the region of 437 000 data points supporting them on Google. Of course, the great Gallup organization can’t be wrong, surely? The evidence is overwhelming. Gallup polled 1 million employed US workers and figured that the reason people quit their jobs is a bad boss or immediate...

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Authentic is the new fake

Posted by on Jan 17, 2015 in Motivation | 1 comment

Authentic is the new fake

As a sometimes professional speaker, I play in the world of motivational speakers, gurus and industry experts. A word that is regularly bandied about by this fraternity is authenticity. You’ll hear it from the podium … “live an authentic life”, “set authentic goals”, “be authentic to yourself” and the like. It is easy to say, “be authentic”. But being true to you is another story altogether. I get the feeling that when people bandy about the word authentic it’s a case of Shakespeare’s “The lady doth protest too much.” It might just be that...

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The world’s shortest time management course in only 3 words

Posted by on Jan 17, 2015 in Motivation | 0 comments

The world’s shortest time management course in only 3 words

Stop Watching TV If we heed those three words, this would be the world’s shortest and most effective time management course. Is your life being infected by television? Are you deferring your dreams so that you can stay entertained? I have the feeling that watching too much television is a dull-witted distraction taking us from pure potential to mediocrity. I can’t quite remember where I saw this statistic … but it went something like this. The average American watches approximately 7 years of television in his or her lifetime. I would...

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Play Injured

Posted by on Jan 17, 2015 in Motivation | 0 comments

Play Injured

The other day I set up my goals. One of them was to get into shape (again) for 2015. Running five times a week and gym four times a week. The day of the start of my great transformation, life conspired against me. I got the flu. The upshot of it was that I lost a whole week of training (5 000 or so calories I could have burned up). This week I’m not 100% but decided to train anyway. Play injured, as it were. Because if I don’t, another week will go by and another … you get the picture, I’m sure. You’ve probably heard this one – “How do you...

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New Year’s Blues

Posted by on Jan 15, 2015 in Motivation | 5 comments

New Year’s Blues

I’ll bet you, like me, received many good wishes for 2015. Of course, this happens every year, doesn’t it? We’re told to set goals, make new year’s resolutions and kick-start our lives. This is going to be your year, isn’t it? But, if you’re like me, you might have the post-New Year party blues because you too realise that with all your good intentions of turning over a new leaf and making 2015 the year where you’re going to make a difference, just isn’t going to happen. It didn’t happen...

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