Category: Marketing & Positioning

  • How To Ask For Testimonials Without Feeling Awkward

    How To Ask For Testimonials Without Feeling Awkward

    I don’t know about you, but I grew up sort of Calvinist.

    I say sort of because my father — a Dutch Reformed minister — was excommunicated from the church before I was born.

    He went full Pentecostal after that.

    Speaking in tongues — that was the alcohol, I’m sure. Prophecy — also the alcohol. Healing — well, he once poured brandy on a cut. And exorcism — yup, he actually made money out of that.

    I have spooky stories. Bring alcohol, and I’ll tell you.

    But Uncle John was still strong in him. Boasting was frowned upon. Children were seen and not heard. And if your parents wanted your opinion, they’d give it to you — usually after a few dops on Christmas Day or at a braai.

    The opinion was either a harsh word or a klap. It was a different world then. I don’t miss it at all.

    So asking for testimonials was anathema to me. Boasting. Arrogance. Pride. All an abomination.

    I hid my light under the bushel. I became a bit like Ray Kinsella — the Field of Dreams guy. Build it and they will come. Do an excellent job and they’ll praise you from the rooftops… and on Google… and LinkedIn… and Instagram.

    They never did.

    Not because the work wasn’t good. But because that’s not how the world works anymore.

    The quiet ones don’t get found.

    Social proof isn’t vanity — it’s validation.

    In a world overflowing with lies, people don’t believe what you say about yourself. They believe what someone like them says about you.

    A testimonial. A Google review. A LinkedIn recommendation.

    Tiny pieces of proof that travel farther than your own voice ever could.

    They don’t just say you’re good. They say you can be trusted.

    Why So Few Have Them

    The average LinkedIn user has four recommendations. Four! Nee man. You can do better.

    Not because we’re unremarkable — but because we were raised to believe that asking is boasting. That if we keep our heads down and deliver excellence, recognition will magically appear.

    Except it doesn’t.

    Not because people don’t appreciate you. They’re busy, that’s all. And because asking still feels a little, what’s the word? … needy?

    But excellence, left unspoken, is invisible. And invisible doesn’t feed your business. Ask my father. The exorcism gig wasn’t paying so well, so he became a spy as one does after being a dominee. He trained to be invisible, and when he came in from the cold and tried his hand at business, he, a creature of habit, was still invisible. His endeavours never really took off.

    The Clumsy Ask

    Most of us stumble when we finally try:

    “If you liked my work, could you give me a testimonial?” “Your review would help my marketing.”

    It’s polite. Predictable. Forgettable.

    And beneath the surface, it’s self-serving. That’s why it feels wrong, because it is all about us.

    The Shift

    Reframe the ask.
    Stop making it about you. Start making it about helping someone else.

    What if you said:

    “Your experience might help someone else choose the right partner.” “Your feedback could light the way for others trying to solve the same problem.”

    That’s not self-promotion. That’s service.

    It’s no longer “help me grow.” It’s “let’s help others win.”

    Here’s how I recently did it after my Overcoming Objections webinar:

    Subject: Did you get value from the webinar?

    I’m so glad you joined the Overcoming Objections webinar (or caught up with the replay).

    If you found it useful — even one idea that helped shift your thinking — could I ask a small favour?

    Would you mind leaving a quick Google review? It helps others decide whether it’s worth their time too.

    👉 Leave a quick review here

    It’ll take less than a minute — and it really does help me keep offering these kinds of sessions.

    Thank you again for being part of this journey.

    Stay persuasive, Jacques

    It’s friendly. Human. Low-pressure. And it shifts the energy from asking for praise to inviting participation.

    That’s how you make people want to respond — not because they owe you, but because they want to help others like them.

    Phrases With Pulse

    💡 “Help Others Make Better Decisions — Share Your Takeaway.”
    💡 “Your Insight Could Help Someone Else Close Their Next Deal.”
    💡 “What You Learned Might Be Exactly What Someone Else Needs.”
    💡 “Your Feedback Lights the Way for Others.”
    💡 “Share What Worked for You — It Might Help Another Sales Pro Win.”

    See the shift? It’s not begging. It’s beaconing.

    Why Social Proof Still Rules the Room

    Social proof isn’t about showing off — it’s about building trust.

    It answers three unspoken questions every buyer has:

    1. Can I trust you?
    2. Will it work for me?
    3. What happens if it doesn’t?

    A testimonial turns hesitation into belief. It’s less about ego, more about reassurance.

    Every review echoes a truth:

    “You’re not shouting. You’re being believed.”

    Think On This

    If you were raised to stay quiet, asking for a testimonial will feel unnatural. But remember: you’re not asking for applause. You’re inviting your clients to join a story worth telling.

    You’re not boasting — you’re belonging.

    Because when your clients tell your story, they aren’t just validating you. They’re helping someone else find their footing. They’re lighting the way.

    And that’s not pride. That’s purpose.

    So here’s the question: What would happen if you stopped hiding your light — and let others help you shine it a little further?

  • Seth Godin This is Marketing

    Seth Godin This is Marketing

    I’ve read a lot of marketing books over the years.
    Most focus on tactics, funnels, hacks, and quick wins.
    Seth Godin’s This Is Marketing hit me differently.

     

    It reminded me why I started doing this work in the first place.

    “People like us do things like this.”

    That line stopped me in my tracks. It’s not about shouting louder or trying to appeal to everyone. It’s about finding the smallest viable audience, understanding them deeply, and leading them toward meaningful change.

    Here are the big takeaways that really landed for me:

    1. 👂 Start with empathy, not clever tactics. See the world through your audience’s eyes.

    2. 🎯 Serve a small group well—they’ll do the spreading for you.

    3. 🧠 Status and belonging matter—marketing helps people become who they want to be.

    4. 🤝 Earn attention, don’t grab it. Trust compounds; shortcuts destroy it.

    5. 💛 Marketing is service. At its best, it’s generous, human work.

    This book isn’t a “step-by-step” manual. It’s a shift in mindset.
    It challenged me to think less about reach… and more about impact.

    If you’re tired of playing the short game, this is one worth picking up.

    👉 Have you read it? What idea from Seth Godin’s work has stuck with you?

  • Is your marketing weaponised?

    Is your marketing weaponised?

    I was rereading Seth Godin’s All Marketers Are Liars the other day. The premise is that we believe whatever we want to believe, and that it’s exactly this trait of ours, which marketers use (and sometimes abuse) to sell their products by infusing them with good stories – whether they’re true or not.

    Some marketing stories are embellished with fibs, and others with downright fraud. 

    When is it a fib and when is it fraud?

    A fib is when you tell your wife that you went to the petrol station when you actually went to the mall to buy her birthday gift. Fraud is when you say that you went to the mall to buy her birthday gift when you were in fact in a hotel with a hooker (don’t do that).

    This fib/fraud dilemma is why I’m such a shocking marketer (ironic for someone who is in the marketing business). I’m always scared that I’ll tell a lie. There’s good reason for that because I lie to myself all the time. I just don’t want to out myself in my marketing copy for the world to see what a fraud I really am. It’s enough that I know. 

    So, generally, I underplay what I can do for my clients. Just in case they see behind the mask.

    Even though I stand sentinel to the lies I could tell, a number of them slipped through … which I’ve tried to rectify.

    Don’t let the facts get in the way of a good story

    I tell people that I’ve written more than 12 million words. Technically, it’s not a lie, but if you interrogate it deeper, it’s taken me 27 years to write those words. This comes to around 1217 words a day. I tout myself as a writer … this is patently untrue. Real writers like Kirsty Coetzee and Tiffany Markman could easily knock up 2739 words a day and produce a million words a year. Most real writers do way more than that a day. I’m not a real writer.

    My favourite fib is one I see in the speaker/trainer fraternity, and it makes me uncomfortable because I think it’s fraud. And, I’ve done it before. You’ll see a list of recognisable clients on their websites: Liberty Life, Standard Bank, Discovery and the list goes on. But it isn’t exactly the truth is it? Having trained six people in a dingy training room in Sasol’s Secunda office doesn’t qualify as ‘Sasol’. I can say that because to my shame that’s what I did, and stuck Sasol’s logo on my website. It’s gone now with all the other puffery.

    Oh, here’s another favourite that people use: “I get 90% of my work off LinkedIn/website/Facebook or whatever. This may be true, but 90% of two deals a month is nothing, really. Technically, it is 90%, but it’s not a real number. If you were getting 10 deals a month, then it is something to crow about.

    Weaponised Marketing

    • 98% fat-free. They don’t tell you that it’s the 2% that’ll kill you.
    • No added sugar. How much was there in the first place? Any diabetics out there that this could impact?
    • Our clothes are the cheapest … because we use enslaved seamstresses who are trapped on a ship that goes from port to port delivering the finished goods.
    • Mass murderers Bush and Blair: “They have weapons of mass destruction”; leading to the death of more than 460 000 Iraqis after the US invasion. And they’re boy scouts compared to some of the shit that has gone down in history (Anyone want to go on a Crusade?).

    You get the picture, I’m sure.

    It sounds like I think all marketers are liars

    I think that all of us lie (mostly to ourselves) because it helps us get along (with ourselves and others). Can you imagine being 100% truthful (Do I look fat in these jeans?), we’d never have any friends, would we?

    If you’re a marketer (if you have your own enterprise then you are) you can fib a little if you think it’s appropriate because it makes a good story, and hopefully doesn’t harm anyone. But, if you want to tell a great story, tell an authentic one.

    That feels more congruent. 

    Attracting clients to me through authenticity rather than through duplicity feels right to me, and I’m sure to you, doesn’t it? 

    I certainly sleep better as a consequence of that choice.

  • We stand on the shoulders of giants

    We stand on the shoulders of giants

    I’m sure you know that Cecil John Rhode’s statue was recently removed from the Cape Town University because of a whole bunch of issues including being a colonialist and messing up everyone’s lives. And, it looks like the activists have their eyes on Paul Kruger’s statue too.

    I don’t want to get into they why’s and wherefores of the debate because it is not germane to the point I want to make.

    Maybe there’s another view. It doesn’t matter what tribe you belong to, but in one form or another, it tried to colonise and subjugate someone – British, Germans, Zulus, Afrikaners, Spanish, Viking, Hun, Americans and the like.

    Understand that becoming human is an iterative process and yes, massive mistakes have been made along the way and are still going to be made along the way.

    But we are all here and benefiting from all those that have come before us. We are standing on the shoulders of giants.

    Let’s take Britain for example. It’s cool to bash them, isn’t it? The Afrikaner tribe for the atrocities in the Boer War and other tribes for colonising them. But, think about the British inventions that we all benefit from today (and, this is just a handful):

    1. The first telephone – Alexander Graham Bell
    2. The first steam locomotive – Richard Trevithick
    3. The first television – John Logie Baird
    4. World Wide Web – Tim Berners-Lee
    5. The first programmable computer – Charles Babbage
    6. Sports we enjoy in South Africa – football, cricket, rugby and tennis
    7. The light bulb – Joseph Swan (yup he beat Edison to it)
    8. Hypodermic syringe – Alexander Wood
    9. Synthetic dye – William Perkin
    10. Toothbrush – William Addis
    11. Safety bicycle – John Kemp Starley
    12. Cement – Joseph Aspdin
    13. Stainless Steel – Harry Brearley
    14. Photography – William Henry Fox Talbot
    15. Sewage System – Joseph Bazalgette
    16. Tin can – Peter Durand

    If you go back in the annals of history, you’ll find that pretty much every tribe in this world has contributed something that we are benefiting from.