Benevolence is about a whole lot more than just being nice. People can only be dismissive of being here to give if they do not understand the complex nexus of character traits and feelings associated with it.
At the heart of transactional correctness is personal humility. We are able to put aside our own agenda and see things as they are.
There is a direct connection between the humility and trustworthiness of the leader.
Line management is incapable of understanding that employee discontent and conflict experienced at work is the direct product of how they personally treat the people in their charge.
I recently did a fascinating piece of work for Telenor Pakistan, where it became apparent to me that this business was deeply benign, not only because of how it was run, but also by the nature of what is does.