As an organization Schuitema has been predominantly dedicated to the development of workplaces that are fundamentally benign; that prosper and that solicit the commitment of members of the organisation. Over the years which have included very many interventions, some of which have succeeded and some which have failed, an important insight has become apparent. In the case of both success and failure, what is painfully apparent in hindsight is that you cannot account for them on the level of the structure of the organisation. You only account for them on the level of the individual within the organisation. The locus of change and development does not sit in the structure and bureaucracy of the organisation, it sits in the intent of the individual.
In cases where organisational interventions succeed it is invariably because there are a few individuals (not necessarily at the top of the organisation) who commit to the positive and absolutely necessary transformation that we are calling for and dedicate themselves to propagating the change. Where interventions fail it is more often than not because they are deliberately resisted by individuals in the organisation or because there is a lack of will by individuals to actually engage the challenge of change.
One of the practical implications of this is that one may have an immensely successful intervention in an organisation that could be sustained over a very long period of time. However, should the leadership of that organisation change (by this I mean the individuals who run the organisation) then all the gains of the work done over many years can be nullified in less than a year. I have seen this happen to at least five interventions that I have been involved with since 1990.
The problem is most often the deliberate moral myopia practised by corporate leadership when it comes to appointing senior executives. I recently had the opportunity to debate this issue with a corporate CEO who had run an operating company in the corporation and had then been promoted to running the corporation. We had been involved in an organisational intervention at the operating company in question over a 15 year period, and the business had gained the reputation of being a solid, value driven organisation committed to the Care and Growth criteria. When I pointed out to the corporate CEO how his successor at the operating company was destroying the legacy that he had built over 15 years, his response, without a hint of defensiveness, was that as long as the man in question produced results he was to be left alone to run his business.
The dictum with regards to appointing senior executives seems to be: “Produce results and don’t embarrass us publicly by doing something with your people, your market or the environment that will get us in the press and you will get your bonus.” Worse, “Should you fail to produce a result and embarrass us in the press we may consider paying you twice your bonus if you promise to resign.” The impression this leaves one with is the more senior you are the less accountable you become.
The problem with this lack of accountability is that, in the event that an senior executive is not concerned about maintaining the positive and sustainable mode of conducting business, the enterprise will immediately slip out of a state of health. This is the sad truth about organisational transformation, all gains can be lost, and in the fullness of time probably will be lost, when the people, particularly the senior executives, in the organisation are replaced by individuals who are not committed to a sustainable and benign mode of conducting business.
In view of the above I have come to the following conclusion about the work that I do. If I think I am in the game of changing organisations I will, in the fullness of time, fail. It does not matter how successful the intervention is. Because we live in the context of a culture that uses fundamentally malevolent criteria to appoint leaders, at some point someone is going to take over the business you have done all this work in and trash all the gains. Quickly.
If, on the other hand, I consider myself to be in the game of helping individuals I stand a far greater chance of having some success. No matter how catastrophic the failure of an organisational intervention I have been involved with, there will always be an individual whose life has been touched by the thematic in some profound way and has since then used the criteria to make sense out of their life.
For more on the criteria of the thematic please see: Why Self-interest is Not in Your Interest