We have two broad ways of using our attention. The one is expressed in the statement, “He’s looking at me” and the other one is expressed in the statement, “He’s listening to me.”
We believe that in order to effectively lead others, you need to be in charge of your own life. It is this simple yet profound concept that sits behind our Personal Excellence Programme.
Benevolence is about a whole lot more than just being nice. People can only be dismissive of being here to give if they do not understand the complex nexus of character traits and feelings associated with it.
Human beings are predictable, we all want the same things. We do not, however, all look for these things in the right places.
At the deepest level there is chasm between the promise that most brands make and the customer’s experience of the brand. We help close the gap.