You can account for team success on the degree to which each individual in the group is there to make a contribution.
To avoid these consequences, managers must stop viewing management as the job of using people to achieve a result.
Paying people puts bums on seats, it does not engage hearts and minds. Leadership skills engage hearts and minds.
The right to demand of your employees is thus earned, not by paying a wage, but rather by subscribing to these criteria of Care and Growth.
We have two broad ways of using our attention. The one is expressed in the statement, “He’s looking at me” and the other one is expressed in the statement, “He’s listening to me.”