There is a little principle that I sometimes call the “golden watch principle”: When I want something from someone else (like a golden watch), their ability to withhold what I want gives them power over me.
To avoid these consequences, managers must stop viewing management as the job of using people to achieve a result.
Paying people puts bums on seats, it does not engage hearts and minds. Leadership skills engage hearts and minds.
The right to demand of your employees is thus earned, not by paying a wage, but rather by subscribing to these criteria of Care and Growth.
Benevolence is about a whole lot more than just being nice. People can only be dismissive of being here to give if they do not understand the complex nexus of character traits and feelings associated with it.