Close

August 1, 2015

4 Steps to Crushing Communication Complications

Poor Communication

Crush Communication Complications in 4 Steps

Have you ever said something small and trivial to someone and they reacted furiously? As they stormed out the door, you wondered what was wrong with them?

You somehow pushed their buttons and you’ve no idea why.

What you said meant something specific to them – only you don’t know what the meaning was.

Model of Mind

The Model of Mind, brought to us by Richard Bandler and John Grinder, explains that this happens because of the way we process information.

We take in around 2 million bits of information per second (bps) – through our senses.

Our brain can only process about 138 bps.

What happens to the rest of the information?

The brain filters it out. Only the important stuff (according to our filters) is absorbed. We get an internal picture (brown polygon in the diagram). This internal picture is a representation of the meaning we make of the external event (the Star in the diagram).

Filters are like a standard measure. If the external event fits into your standards – the internal picture will be a positive one. If the external event is not acceptable, the internal picture will represent that.

The external event and the internal picture are TOTALLY different!
On top of this – my internal picture and your internal picture are also different – even when we are looking at the same event.

This is why communication is so difficult!

So when he finally pops the question – your internal picture is of you sinking in his arms. His internal picture is of you with your arms in his sink.

Once the internal picture is established in the brain, you react emotionally. It shows on your face and body and then you behave in a certain way.

Communication is Complicated because only the external event, your physiology and your behaviour are visible to others. The filters, the internal picture and your state are not visible.

How do we Crush Communication Complications?

You talk about the filters, the internal picture and the state and how they link to the external event and your behavior.

For example: When you sit on the couch instead of helping me, I feel angry and frustrated because in my family my Dad always helped, and then I withdraw and don’t talk to you.

Of course you can use it for positive communication as well: When you notice I’m down I feel cherished because that means you care and then I want to hug you.

Here are the 4 steps to crushing communication complications:

1) When You… : Here you briefly describe the external event. Don’t belabor the point. It’s more important to spend time on the internal events – the picture, the filters and the emotional state.

2) I Feel…: There are over 400 words in English to describe feelings. Become aware and excellent at naming your feelings.

3) Because…: Here you talk about what the external event means to you. This may describe the filter or the internal picture. The meaning you make of it talks to whether the internal event is acceptable to you or not.

4) Then I…: Here you describe how you behave in reaction to the meaning you make of the external event.

When you do this, the other person is much more likely to understand you.

To understand the other person, you ask questions that will give you information about their internal picture, state and filters.

Simple?

YES!

All it takes is practice.

Don’t wait until something hectic is going on, rather practice on simple, every day things.

This way when you need it , you’ll be able to Crush Communication Complications.

Let me know how it goes!

The single biggest problem in communication is the illusion that it has taken place.
George Bernard Shaw

Leave a Reply

%d bloggers like this: