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December 19, 2007

Sticking to a sales script could lose you the plot

Some sales people are almost robotic when it comes to keeping to a script. They’ve been taught in a certain way and will stick to it, come hell or high water. Unfortunately, their EQ (emotional quotent) is not always up to scratch. Here’s the story:
Walking into my local Wimpy in Sandton for breakfast the a while back, the manager asks me, “Smoking or non-smoking?”
Hey, I’m all for choice. However, I have 3-year-old Margaret and 7-month-old Rebecca with me. I’m not sure if it’s wise to give me a choice of this nature (particularly, since the two babies can’t speak for themselves). If I were more militant, I’d say it was bordering on criminal. Of course, you may be thinking that it’s criminal to take your kids to a fast food outlet anyway. And, I’d probably agree with you 😉

read more | digg story

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